1. Introduction
Confirmus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment reminder service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, business name, phone number
- Appointment Data: Customer names, phone numbers, email addresses, appointment details
- Payment Information: Billing details (processed securely through third-party providers)
- Communication Data: Messages sent through our platform
2.2 Information We Collect Automatically
- Usage Data: How you interact with our service, features used, time spent
- Device Information: IP address, browser type, operating system
- Log Data: Server logs, error reports, performance data
- Cookies: Small data files stored on your device to improve functionality
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Send appointment reminders via SMS and WhatsApp
- Process payments and manage subscriptions
- Improve our service and develop new features
- Communicate with you about updates and support
- Ensure security and prevent fraud
- Comply with legal obligations
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We share information with trusted third parties who help us operate our service:
- Twilio: For SMS and WhatsApp message delivery
- Supabase: For authentication and database services
- Payment Processors: For billing and subscription management
- Analytics Providers: For usage insights and performance monitoring
4.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Enforce our Terms of Service
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication
- Secure data centers and infrastructure
- Employee training on data protection
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our service quality
You can request deletion of your data at any time by contacting us.
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your personal information
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restrict: Limit how we process your information
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our service
- Improve performance and functionality
- Provide personalized content
You can control cookie settings through your browser preferences.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Sending you an email notification
- Updating the "Last updated" date
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@confirmus.io
- Website: https://confirmus.io
- Address: [Your Business Address]
13. Compliance
This Privacy Policy is designed to comply with applicable privacy laws, including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other applicable regional privacy laws